Keystone Bank Limited, a leading financial institution in Nigeria who recently emerged as the ‘Retail Bank of the Year’ at the just concluded Africa Industrial and Development Conference and Awards 2024, reiterated its commitment to excellent service delivery and support to its teeming customers at an exclusive engagement session with customers of the bank held at the esteemed Capital Club in Lagos.
The Managing Director and Chief Executive Officer of Keystone Bank Limited, Mr. Hassan Imam, described this initiative as part of the bank’s efforts to appreciate customers, strengthen relationships, and generate valuable feedback.
He emphasized that the bank would continue to provide innovative and customer-centered services, to ensure exciting experiences at every touchpoint.
He also said “There are planned initiatives in the pipeline to support the educational system in Nigeria by providing public schools in several states with basic school supplies and renovating school buildings, etc. We are also working to further strengthen our robust digital platforms to provide seamless banking for our esteemed customers.” According to him, the bank has repositioned itself within five months of assuming office, setting it on a growth trajectory and improving profitability.
Mrs. Nnenna Anyim Okoro, Executive Director, Keystone Bank, said the bank has tailored its products to help customers thrive in their various fields, and the bank will continue to listen to its customers and provide products and services that are convenient, address their needs, and put them first.
Keystone Bank was praised by some customers at the event for its services and commitment to customer growth. Customers appreciated the bank’s openness, willingness to help, and supportive teams, which have contributed to their business growth. They acknowledged the bank’s helpfulness and supportive nature, citing positive experiences and encouraging continued improvement.
ABOUT KEYSTONE BANK LIMITED
Keystone Bank Limited (Keystone Bank or the Bank) was granted a Commercial Banking License by the Central Bank of Nigeria (CBN) on August 5, 2011. Keystone Bank acquired all the assets, deposit liabilities and certain other liabilities of the erstwhile Bank PHB Plc from the Nigeria Deposit Insurance Corporation (NDIC) following the revocation by the CBN, of the Banking License of Bank PHB Plc. Shortly after the grant of the Commercial Banking License to Keystone Bank, the Asset Management Corporation of Nigeria (AMCON) acquired and held the shares of the Bank until March 2017, when it sold the Bank to the Sigma Golf-Riverbank Consortium (which comprised Sigma Golf Nigeria Limited and Riverbank Investment Resources Limited).
KBL Insurance Limited is Keystone Bank’s remaining subsidiary following the full divestment from Keystone Bank Sierra Leone Limited and Global Bank Liberia Limited in December 2022 and January 2023, respectively. The Bank has 157 branches and 1 cash centers spread across Nigeria.
The Board of the Bank presently comprises Hassan Imam as MD/CEO and Nnenna Okoro as Executive Director. The Central Bank of Nigeria is in the process of constituting the full complement of the Board of Directors.